We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 48 hours in advance. All cancellations received within this request will be 100% refunded.
Our MTS Professionals want to be available for your needs and the needs of all our customers. When a customer does not follow through for a scheduled appointment, another customer loses an opportunity to be seen. Likewise, our staff has blocked out your specific appointment time in their calendar and is preparing for your specific needs.
In an effort to assure prompt booking for both our employees and clients, you will be charged the full amount at the time of booking your appointment. We ask that you put all cancellations in writing and forward to firstname.lastname@example.org. Please put “Cancel” in the subject line of your email. As well in the body of your email, please provide us with your name, phone number, the time and service you are cancelling. To complete the process, you will receive a cancellation confirmation email from our staff.
Thank you for being a valued MTS customer and for your understanding and cooperation as we adhere to this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all My Travel Spa customers.